BIBLIOGRAPHY
- Knowledge Management, David Arteaga. Microsoft Corp. 2002.
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http://www.kmresource.com
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http://www.cio.com/research
- http://www.kmworld.com
- Administracion del Conocimiento, Jorge Zavala
- Microsoft SharePoint:
http://www.microsoft.com/sharepoint/
- User Modelling in I-Help: What, Why, When and How -
Susan Bull, Jim Greer, Gordon McCalla, Lori Kettel, Jeff Bowes
- The Intelligent Helpdesk: Supporting Peer-Help in a
University Course - Jim Greer, Gordon McCalla, John Cooke, Jason
Collins, Vive Kumar, Andrew Bishop, Julita Vassileva