Java Media Framework

 

 

   

Java Telephony


   
  Integrates both first and third party call control models
   
 
    For use in:
  • customer service
  • Internet telephony
  • interactive voice response
  • directory services
   
 
    Areas of functionality:
  • Core: placing, answering, dropping a call
  • Call control: hold, transfer, and conferencing
  • Call center: large call centers, routing, automation, and predictive dialing
  • Phone: control of physical features
  • Capabilities: allows applications to query whether certain actions can be performed