Intelligent agent sends short message to Consultant to find the answer. Intelligent agent can send short message to Retrieval Agent to narrow down answers. Intelligent agent can also poll the students to find a majority answer for the question.
Retrieval Agent uses keyword to retrieve relevant text and e-mail to student who asked the question.
Certification Agent verifies every question posted by student is eventually answered by someone: a human consultant, a Retrieval Agent, the instructor, or a fellow student.
Consultant Agent is the front end for the human consultant, who can define a profile, e.g., to (a) always answer the question, (b) sometimes answer the question, or (c) never answer the question.
G1: intelligent agent G2: retrieval agent G3: intelligent instructor agent G4: intelligent chat agent G5: retrieval agent G6: consultant agent G7: retrieval agent G8: retrieval agent G9: intelligent agent Message Type: Short Message ID=008 Local Syntax for Message SubType: KEYWORDSET:ski,tree (set keywords) LOCATION:pittsburgh (set location) TALLY (tally students when session is over) ? (a question mark anywhere indicates a query)